Your Cat’s Ultimate Playground & Cozy Retreat

Welcome your feline friend to their new favorite spot with the Multi-Level Cat Tree Condo Tower! Designed for cats who love to climb, scratch, and snuggle, this cat tree provides everything they need to stay active, entertained, and cozy. With a unique and adorable cake-inspired design, this multi-tiered cat tower will not only keep your kitty entertained but also adds a whimsical touch to your home decor. Available in chocolate brown or strawberry pink, it’s a perfect gift for your cat’s birthday or any special occasion!

Outstanding Features to Elevate Your Cat’s Lifestyle

Multi-Level Design: Five levels of spiral platforms encourage climbing, jumping, and exploring. It’s the ideal setup for curious cats who crave adventure indoors.
Large Perch & Condo Space: With a super large top perch and three roomy condos (13.6″ diameter), your cat can enjoy uninterrupted naps and personal space. The perch is sturdy enough to support two cats comfortably.
Natural Sisal Scratching Posts: Featuring natural sisal-covered posts, this cat tree satisfies your cat’s instinct to scratch, promoting healthy claws while keeping your furniture scratch-free.
Interactive Fun: Equipped with two playful dangling balls, this cat condo is designed for playful moments that help keep your cat active and happy.

Why Choose This Cat Tree Condo?

This cat tower is the perfect combination of comfort, entertainment, and functionality. It’s designed to accommodate all cats, from energetic kittens to older cats who need a cozy perch. Its thoughtful design ensures stability with a large base (21.5″ diameter), and the high-quality wooden construction ensures it’s durable and safe for daily use. The cake-shaped design adds a cute element to your living space, making it a delightful conversation piece and a cozy haven for your cat.

Benefits You’ll Love

Encourages natural behavior: Cats can safely climb, scratch, and jump on multiple levels.
Reduces furniture damage: Sisal scratching posts help prevent damage to household furniture.
Supports multi-cat households: Spacious design and strong build offer plenty of space for multiple cats.
Easy to assemble: Simple assembly with clear instructions, making setup a breeze.

Give Your Cat the Gift of Endless Fun & Comfort

Upgrade your cat’s environment with this fun and functional cat tree condo. It’s not just a piece of pet furniture – it’s an investment in your cat’s happiness and well-being. Create a cozy space where they can scratch, climb, nap, and play. Bring home this delightful cat tree and see how it brings joy and comfort to your beloved pet!

Shipping & Payment

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & Returns

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Wisteris (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://charmistar.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.